Refund & Cancellation Policy

To start a return, you can contact us at info@mbcollectibles.ca. Please let us know the reasoning for your return with proof. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. If your request is rejected you may still return “sealed” product but at the buyer’s expense for the shipping label. Items sent back to us without first requesting a return will not be accepted. We will notify thru e-mail once accepted.

Unfortunately, we cannot accept returns on sale items.

• If accepted, all orders are subject to a 15% deduction fee that will apply to cover bank charges & restocking fee from the total amount (Total Amount – (15% fee) = Refund Amount).

• Any newly placed order that is immediately cancelled will be subject to a 15% administrative cancellation fee, which will be deducted from the total order amount. This fee covers processing, handling, and bank costs associated with the order’s initiation and subsequent cancellation.

• This also applies for cancelling placed orders that has not been shipped (A 15% fee will be deducted from the total amount) || (Total Amount – (15% fee) = Refund Amount). 

• Orders that have been shipped cannot be cancelled. If you no longer want the item, you may return it unopened within 48 hours upon receipt. A restocking fee of 15% may apply. The customer is responsible for return shipping costs. Refunds will be processed after we receive and inspect the returned item.”

• All graded singles, raw singles, loose booster and sealed blister packs are final sale. No returns will be accepted on these items. you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damage & Issue

We strive to provide high-quality TCG products, but please note that minor imperfections such as tears or rips in manufacturing plastic are common and do not qualify for refunds or exchanges. Upon receiving your order, we kindly ask that you inspect it promptly. If you find any defects or receive an incorrect item, please contact us immediately, within 1-3 business days of delivery. This timeframe allows us to evaluate and address any legitimate issues efficiently. We are committed to ensuring your satisfaction and will work to resolve any valid concerns within this specified period. After 3 business days, we regret that we cannot address product condition or accuracy issues.

Exceptions or Non-returnable items

Certain types of items cannot be returned, Like opened products. All Sealed products CAN NOT be opened and returned. ALL singles and mystery boxes and loose booster or blister packs are final sale.

Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.